You are entitled to cancel your order within 24 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail chloe@purpleglazepottery.co.uk

We will reimburse you no later than 30 days from the day on which we receive the cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

If your order arrives damaged please send a photo of the damage to ; chloe@purpleglazepottery.co.uk

We will send a replacement as soon as possible. A refund will not be offered

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The supply of goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Wendon Studios, Stockwell Lane, Woodmancote,GL529QB

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail chloe@purpleglazepottery.co.uk

Refund and Return Policy